Refund and Dispute Resolution Policy
Effective Date: 13.09.2025.
1. Introduction
Welcome to tvist.net (hereinafter “the Platform”, “we”, “us”, “our”). This Refund Policy governs the terms for refunds and dispute resolution on the tvist.net platform.
By using our Platform, you accept the practices described in this Refund and Dispute Resolution Policy.
Please read it carefully.
2. General Principles
Our Platform serves as a marketplace for the sale of approved products (handmade goods, art, clothing, antiques, digital art) by Premium members. All sellers on our Platform are required to have a clear and visible refund policy for their shops.
This global Platform policy applies exclusively in the following cases:
When a seller does not have a clearly defined refund policy
When a seller’s policy is less favorable to the buyer than our global policy
In case of disputed situations not regulated by the seller’s policy
Example: If a seller states they do not accept refunds, but the buyer receives a damaged product, our policy, which guarantees a refund in such cases, will apply.
3. Membership Fee Refund Policy
Basic, Standard, and Premium Members:
Membership fees are non-refundable
If you cancel your membership, it will remain active until the end of the current billing period
We do not provide refunds for already charged membership periods
In case of technical problems that prevent the use of the service for more than 48 hours, users may request an extension of their membership equivalent to the downtime
4. Product Purchase Refund Policy
Refund deadline: 14 days from the date of product receipt
Conditions for refund:
The product must be returned in its original condition and packaging
Proof of purchase (invoice or Platform confirmation) is required
Return shipping costs are borne by the buyer (except in cases where the product is damaged or incorrect)
Non-refundable items:
Digital products (digital art, downloadable software)
Personalized or custom products made to specific order
Products damaged after delivery due to improper handling
5. Dispute Resolution Process
In the event that a dispute cannot be resolved directly between the buyer and the seller, our team will:
Review all evidence and communication between the parties
Make a decision in favor of the buyer or seller based on the evidence
In case of a refund, the Platform will reimburse the buyer and charge the amount from the seller
All final decisions are binding on both parties
6. Data Security
The following is strictly prohibited:
Submitting false claims
Returning products that are not the ones originally purchased
Intentionally damaging products to meet refund conditions
Users who abuse the refund system will be permanently suspended from the Platform.
7. Changes to the Refund and Dispute Resolution Policy
We may update this Refund and Dispute Resolution Policy from time to time. We will notify you of any significant changes by email (to the address associated with your account) or via a notice on our Platform before the change becomes effective. The update date will be indicated at the top of this page. Continued use of the Platform after such changes constitutes your acceptance of the updated Refund and Dispute Resolution Policy.
8. Notice
The use of our Platform is voluntary and intended solely for adults. It is strictly forbidden for minors to register and use our Platform. If we suspect a user is a minor, we reserve the right to block and/or permanently delete their account.
9. Contact
If you have any questions, comments, or concerns regarding this Refund and Dispute Resolution Policy or our data handling practices, please contact us via contact form on this page